Frequently Asked Questions

Tap "Sign up free" at the top of the site, enter your phone number and a password, then confirm the SMS code we send you. That's it — no fees, and you can start browsing or selling right away.

Once you're logged in, go to "Sell on Tamale Market" or Seller Dashboard > Storefront Profile. Add your store name, a short description, your location, and a logo/cover photo if you have one. Your storefront is created instantly and free — there's no approval wait.

From your Seller Dashboard, go to My Listings and click "+ New listing". Choose a category, add a title, description, price, and up to 5 photos, then publish. Your listing goes live immediately.

Yes. Creating an account, setting up your storefront, and posting listings are completely free. We only charge for optional extras: promoting a listing, booking ad banner space, or requesting a verified badge.

Go to Seller Dashboard > Promotions, pick the listing you want to boost and a duration, then submit your Mobile Money payment reference. Once approved, your listing gets a "Promoted" badge and is ranked higher in search and category pages.

Go to Seller Dashboard > Ad Space, choose a placement (like the homepage banner), pick your dates, and upload your banner image. The cost is calculated automatically based on your date range, and your ad goes live once payment is confirmed.

Go to Seller Dashboard > Verification and submit a clear photo of your Ghana Card, your business certificate (if you're a registered business), your digital address, and the one-time verification fee. Once our team reviews and approves it, a verified badge appears next to your store name everywhere on the platform.

Open the listing and tap "Contact seller" — you can send an in-app message, call, or reach out on WhatsApp directly, depending on what the seller has made available.

Use the search bar at the top of any page. You can search by item name, category, or keyword — sellers can tag their listings with extra keywords too, so a search for "shirt" can still find a listing titled "Men's Wear", for example.

Payments are currently made manually via Mobile Money (MTN). After sending payment, enter your transaction reference and upload a screenshot — our team reviews and approves it, usually the same day.

On the login page, tap "Forgot password?" and enter your phone number. We'll text you a code to verify it's you, then let you set a new password.